Broadcast Help

If you are struggling to get the broadcast working, our team are on hand either via Live Chat in the bottom right corner of this page or give us a call on the number below.

Need urgent help?

Give our team a call on: 0203 637 8665

How do I start watching the broadcast?

It’s quite simple. Just register here and pick the sessions that you would like to attend. Once you’re signed up, we’ll send you a unique link on the day of the broadcast that will let you view it.

What browsers can I use to view this broadcast?

You should be able to view the broadcast using most popular Internet browsers. While we are partial to Google Chrome, it works just as fine on Firefox, Safari,  and Internet Explorer.

Can I view it from a mobile device?

You can, but to enjoy the best experience and take advantage of the wealth of information that these broadcasts bring you, we recommend you use a laptop or PC to view it. There are no special requirements as such – simply use the browser app on your smartphone or tablet.

Will I be able to test the stream before the event starts?

Absolutely. Click here to test your connection. If the video loads and plays you should be good to go!

What are the system requirements for my PC or laptop to view this broadcast?

There are no complex system requirements to watch the broadcast on Springpod Live. It should work well on any recent PC or Laptop running Windows 7 or newer, and macOS Sierra onwards.

The broadcast seems to be frozen. What do I do?

We endeavour to make sure that you have a seamless streaming experience during all the broadcasts. However, glitches do occur at times. If your broadcast video seems to be frozen or slows down, please check your Internet connection by loading another website. If that works fine, just reload the broadcast page, and it should continue to play.

It's time for the broadcast. Why hasn't it started yet?

Ideally, the streaming should start automatically. However, if it hasn’t started for any reason, please refresh the page and the video should start to play. If you’re still having trouble with playing the video, please reach out to us via the Live Chat option.

Do I need to pay to watch this broadcast?

Not at all. This broadcast is absolutely free for students, schools and parents to watch. All you need to do is register for the broadcast.

How long is the broadcast?

Most of our broadcasts are 30-35 minutes in duration.

I won’t be able to attend the broadcast when it’s being streamed. Will it be repeated? Is there any way I can watch it later?

While we’d love it if you could watch the event when we stream it, don’t worry if you can’t. Just make sure you’re registered for the broadcast, and once it’s done, we will send you the link to our on-demand library for you to view it later.

What is Springpod Live?

Springpod Live is our educational initiative when we endeavour to bring you inspiring careers broadcasts packed with useful and exclusive insights from some of the top employers in the field of Science, Technology, Engineering and Maths.

What is the Virtual STEM Careers Fair?

Our Virtual STEM Careers Fair is part of our mission to help schools, students and employers engage better. As part of  National Careers and Apprenticeship Week in 2019, we’ve joined hands with amazing employers such as Jaguar Land Rover, Atkins, Accenture, Airbus, Cancer Research, SSE, Kier, BT and Roche to help show you fantastic career paths in STEM, and alternatives to University.

I have more questions. What do I do?

We’re always happy to help. If you have more questions or are having trouble viewing the broadcasts, feel free to reach out to us either via the Chat option on the bottom right corner or simply gives us a call on 0203 637 8665

Copyright Springpod 2019